Mobile Tech & Service Associate — Stock Grant Eligible

T-MOBILE USA, Inc.; Mooresville (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Commuter benefits

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in a fast-paced retail environment, helping them understand network coverage, service plans, and devices. The role emphasizes building product knowledge, delivering personalized solutions, and driving customer satisfaction.

Compensation includes an hourly base pay of $18.00, plus training pay, with incentives and stock grants that reward performance. High school diploma and customer service experience preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience.
• Experience in retail environment preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Passionate customer advocate

Competitive drive

Team oriented

Customer issue resolution

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in a fast-paced retail environment, helping them understand network coverage, service plans, and devices. The role emphasizes building product knowledge, delivering personalized solutions, and driving customer satisfaction.

Compensation includes an hourly base pay of $18.00, plus training pay, with incentives and stock grants that reward performance. High school diploma and customer service experience preferred.