Tech-Savvy Retail Associate: Stock Grants & Growth

T-Mobile; Jefferson City (TN); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. in Tennessee seeks a Mobile Associate to engage customers and help them find the right technology and service solutions in a fast-paced retail environment.

You will build product knowledge, demonstrate features using digital tools, complete training, and collaborate with teammates to deliver a seamless customer experience while meeting sales goals. This role offers base hourly pay and training pay, plus potential incentives and stock grants.

Qualifications

• High School Diploma/GED required.
• Minimum 6 months customer service or sales experience in retail.
• Willingness to learn and develop product knowledge and digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer advocacy

Competitive drive

Team collaboration

Customer needs balancing

Education

High School Diploma/GED

6 months customer service or sales experience (retail)

Job description

T-Mobile USA, Inc. in Tennessee seeks a Mobile Associate to engage customers and help them find the right technology and service solutions in a fast-paced retail environment.

You will build product knowledge, demonstrate features using digital tools, complete training, and collaborate with teammates to deliver a seamless customer experience while meeting sales goals. This role offers base hourly pay and training pay, plus potential incentives and stock grants.