Retail Tech Advisor — Elevate Customer Solutions

T-Mobile US Inc.; Weslaco (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Healthcare benefits

Job summary

At T-Mobile USA, Inc., a role in retail operations focuses on engaging customers and guiding them through technology and service options in a fast-paced setting. The position builds product knowledge, demonstrates solutions, and supports customers along their shopping journey to foster loyalty and satisfaction.

Applicants typically have a High School Diploma or GED and some retail or customer service experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., a role in retail operations focuses on engaging customers and guiding them through technology and service options in a fast-paced setting. The position builds product knowledge, demonstrates solutions, and supports customers along their shopping journey to foster loyalty and satisfaction.

Applicants typically have a High School Diploma or GED and some retail or customer service experience.