Retail Tech Advisor: Sales, Solutions & Stock Grants

T-Mobile US Inc.; Aurora (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to help customers with technology and service choices in a fast-paced retail setting.

You’ll build product knowledge, demonstrate solutions, and guide shoppers throughout their journey, contributing to a standout customer experience. The role requires a High School Diploma, at least 6 months in customer service or sales, and strong communication, problem-solving, and teamwork skills.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Ability to engage customers and assist with technology and service needs.
• Willingness to participate in ongoing training and teamwork.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to help customers with technology and service choices in a fast-paced retail setting.

You’ll build product knowledge, demonstrate solutions, and guide shoppers throughout their journey, contributing to a standout customer experience. The role requires a High School Diploma, at least 6 months in customer service or sales, and strong communication, problem-solving, and teamwork skills.