Retail Team Member - Fast Checkout & Customer Solutions

Michaels; Andover (NJ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary benefits

Job summary

Newton, NJ Michaels store seeks a customer-focused team member to assist customers, manage fast checkout, and enroll shoppers in Rewards and Private Label Credit Cards. The role supports omni-channel processes, stock, and store recovery to maintain a well-merchandised, in-stock environment.

Responsibilities include assisting customers, processing transactions, promoting loyalty programs, and adhering to SOPs and safety standards while collaborating with team members.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast checkout experience; execute cash handling to standards.
• Educate customers on rewards program and Private Label Credit Cards enrollments.
• Educate customers on the VOC survey.
• Assist Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and the return/go back process.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and company policies to ensure compliance.
• Interact respectfully and be a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Retail experience

Rewards enrollment

Job description

Newton, NJ Michaels store seeks a customer-focused team member to assist customers, manage fast checkout, and enroll shoppers in Rewards and Private Label Credit Cards. The role supports omni-channel processes, stock, and store recovery to maintain a well-merchandised, in-stock environment.

Responsibilities include assisting customers, processing transactions, promoting loyalty programs, and adhering to SOPs and safety standards while collaborating with team members.