Retail Customer Concierge & Stock Specialist

Michaels Stores; Brick Township (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Partner discounts

Job summary

M Michaels Brick, NJ store is seeking team members to assist customers, provide fast checkouts, and support merchandising and stock replenishment. You will help shoppers locate products, enroll customers in Rewards and Private Label programs, and participate in BOPIS/SFS processes.

The role involves standing for long periods, unloading trucks, stocking, and maintaining in-store recovery procedures while upholding SOPs and safety guidelines. Equal opportunity employer with comprehensive benefits.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Merchandise stocking

Customer engagement

Job description

M Michaels Brick, NJ store is seeking team members to assist customers, provide fast checkouts, and support merchandising and stock replenishment. You will help shoppers locate products, enroll customers in Rewards and Private Label programs, and participate in BOPIS/SFS processes.

The role involves standing for long periods, unloading trucks, stocking, and maintaining in-store recovery procedures while upholding SOPs and safety guidelines. Equal opportunity employer with comprehensive benefits.