Customer Experience Cashier & Retail Team Member

Michaels; Princeton (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. is hiring at the TRENTON-PRINCETON, NJ store to deliver friendly customer service, help shoppers, and ensure a fast checkout experience with accurate cash handling.

You will participate in truck unloading, stocking, planogram maintenance, and store recovery to keep the store well merchandised and in stock. You’ll also support Omni-channel processes (BOPIS and SFS), enroll customers in rewards programs, and assist with safety and SOP adherence.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and perform stocking/merchandising duties.
• Strong teamwork and communication skills.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including returns and go-backs; ensure well-merchandised, in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs; follow SOPs and company policies.

Skills

Customer service

Cash handling

Job description

The Michaels Companies Inc. is hiring at the TRENTON-PRINCETON, NJ store to deliver friendly customer service, help shoppers, and ensure a fast checkout experience with accurate cash handling.

You will participate in truck unloading, stocking, planogram maintenance, and store recovery to keep the store well merchandised and in stock. You’ll also support Omni-channel processes (BOPIS and SFS), enroll customers in rewards programs, and assist with safety and SOP adherence.