Retail Stocking & Customer Service Associate

Michaels; Eatontown (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Tuition assistance

Job summary

Michaels in Eatontown, NJ is seeking team members to deliver friendly customer service, help shoppers locate products, and ensure fast, accurate checkouts. You will engage customers about Rewards and Private Label Credit Cards, and participate in BOPIS/SFS processes while keeping the store well-stocked and merchandised.

Regular duties include unloading trucks, stocking, and maintaining store recovery, with a focus on safety, SOP adherence, and excellent guest experiences in a high-volume retail

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods.
• Strong communication and problem-solving skills.

Responsibilities

• Help customers locate products and provide solutions.
• Operate fast and friendly checkout with cash handling to standards.
• Educate customers on rewards and private label programs and enroll them.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Stock shelves and maintain in-stock merchandise; follow planograms.

Skills

Customer service

Retail experience

Cash handling

Job description

Michaels in Eatontown, NJ is seeking team members to deliver friendly customer service, help shoppers locate products, and ensure fast, accurate checkouts. You will engage customers about Rewards and Private Label Credit Cards, and participate in BOPIS/SFS processes while keeping the store well-stocked and merchandised.

Regular duties include unloading trucks, stocking, and maintaining store recovery, with a focus on safety, SOP adherence, and excellent guest experiences in a high-volume retail