Retail Team Leader — Merchandising & Customer Experience

Bass Pro Shops; Springfield, Northern (MO, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Employee discounts

Medical/Dental/Vision

401k

Paid holidays

Job summary

Bass Pro Shops in Springfield, MO seeks a Team Leader to direct department associates and achieve sales targets. You will manage merchandising, pricing, inventory, and staffing, while ensuring a positive shopping experience for customers.

The role emphasizes product knowledge, customer service excellence, and teamwork across departments. Ideal candidates bring 2–4 years in retail with supervisory exposure and strong interpersonal skills.

Qualifications

• High school diploma or equivalent required.
• 2–4 years in retail sales with supervisory exposure preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide daily direction to department associates and meet sales goals.
• Assist with merchandising, pricing, and inventory control.
• Prepare schedules, train staff, and conduct performance coaching.
• Deliver excellent customer service and resolve issues promptly.
• Coordinate events and promotions with store leadership.

Skills

Math proficiency

Report analysis

Presentation skills

Meeting facilitation

POS & inventory systems

Interpersonal skills

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Bass Pro Shops in Springfield, MO seeks a Team Leader to direct department associates and achieve sales targets. You will manage merchandising, pricing, inventory, and staffing, while ensuring a positive shopping experience for customers.

The role emphasizes product knowledge, customer service excellence, and teamwork across departments. Ideal candidates bring 2–4 years in retail with supervisory exposure and strong interpersonal skills.