Retail Team Leader — Leadership Training & Career Growth

Cincinnati Goodwill; Northern (KY); Hybrid; USD 21,000 - 22,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to manage daily store operations, coach staff, and deliver exceptional customer experiences. You will work with store leadership to meet sales goals and uphold standards in a fast-paced retail environment.

Starting pay is $15.00 per hour, with potential to move up to $16.00 per hour after completing digital literacy training. Equal opportunity employer.

Qualifications

• Retail leadership or supervisory experience (1+ year) preferred.
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective English communication.
• Flexible to opening, production, and closing shifts.

Responsibilities

• Oversee daily store operations with Retail Store Manager.
• Deliver outstanding customer service and resolve concerns.
• Coach, train, and develop retail associates.
• Provide leadership and feedback to team members.
• Monitor cash-handling procedures and sales transactions.
• Address escalated issues and ensure pricing/merchandising standards.
• Support inventory management and production processes.
• Drive team productivity and store goals.
• Ensure policy compliance.

Skills

Retail leadership

Customer service

Communication

Team motivation

English proficiency

Job description

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to manage daily store operations, coach staff, and deliver exceptional customer experiences. You will work with store leadership to meet sales goals and uphold standards in a fast-paced retail environment.

Starting pay is $15.00 per hour, with potential to move up to $16.00 per hour after completing digital literacy training. Equal opportunity employer.