Store Team Leader: Elevate Sales & Service

Primark Stores Limited; Town of Florida (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark Stores Limited is seeking a Team Leader in the United States to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with management to support store operations, uphold standards, and create a high-performing culture with daily coaching and feedback.

You will manage stock, merchandising, and tasks, ensuring efficient store execution and strong customer service.

Qualifications

• Lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
• Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
• Clear and effective communication skills for interacting with customers, colleagues, and management.
• Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.

Responsibilities

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

Skills

Team leadership

Customer service

Communication

Retail tech

Tools

Cash registers

Self-checkouts

Tablets

POS devices

Job description

Primark Stores Limited is seeking a Team Leader in the United States to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with management to support store operations, uphold standards, and create a high-performing culture with daily coaching and feedback.

You will manage stock, merchandising, and tasks, ensuring efficient store execution and strong customer service.