Retail Team Leader: Elevate Customer Service & Team Growth

Whole Foods Market, Inc; San Mateo (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market, Inc. is seeking a Team Member in California to support daily operations under the Team Leader.

The role focuses on courteous, friendly, and efficient service to customers and Team Members, upholding store SOPs, health and safety standards, and company programs. You will assist in hiring, training, mentoring, and evaluating team members, maintaining high morale, and coordinating with leaders to meet cost, margin, and labor targets.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Ability to lift 50 pounds and perform physically demanding tasks.
• Proficiency with email and standard office applications.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental lead in absence of Team Leader.
• Maintains awareness of customer flows and directs Team Members to satisfy and delight customers.

Skills

Customer service

Leadership

Team training

Inventory management

Regulatory & safety

Microsoft Office

Financial awareness

Job description

Whole Foods Market, Inc. is seeking a Team Member in California to support daily operations under the Team Leader.

The role focuses on courteous, friendly, and efficient service to customers and Team Members, upholding store SOPs, health and safety standards, and company programs. You will assist in hiring, training, mentoring, and evaluating team members, maintaining high morale, and coordinating with leaders to meet cost, margin, and labor targets.