Retail Team Leader: Customer Experience & Growth

Whole Foods Market; Rochester Hills (MI); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits program

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a motivated Team Member to support daily store operations under the Team Leader. Responsibilities include maintaining high standards of customer service, assisting in labor and cost management, and guiding Team Members to deliver excellent retail execution.

The role requires 18+ months of retail experience and 6+ months in supervision, with a strong emphasis on product knowledge, safety, and teamwork. Flexible schedule and physical tasks are involved.

Qualifications

• 18+ months retail Team Member experience.
• 6+ months of supervisory experience.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Provides timely performance evaluations.
• Assists as point person and departmental lead in absence of Team Leader.

Skills

Customer service

Leadership

Team building

Communication

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a motivated Team Member to support daily store operations under the Team Leader. Responsibilities include maintaining high standards of customer service, assisting in labor and cost management, and guiding Team Members to deliver excellent retail execution.

The role requires 18+ months of retail experience and 6+ months in supervision, with a strong emphasis on product knowledge, safety, and teamwork. Flexible schedule and physical tasks are involved.