Retail Team Leader: Customer Experience & Operations

Whole Foods Market, Inc; Berkeley (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Access to other Team Member perks

Job summary

Whole Foods Market in Berkeley is seeking a Team Member to assist the Team Leader with daily operations, delivering outstanding customer service and maintaining high standards of retail execution. You will help manage costs, mentor Team Members, and ensure food safety and regulatory compliance while supporting store programs.

The role requires 18+ months of retail experience and at least 6 months of supervisory experience, with the ability to lift 50 pounds and work flexible hours, including

Qualifications

• 18+ months retail Team Member experience
• 6+ months supervisory experience
• Ability to lift 50 pounds
• Ability to work a flexible schedule including nights, weekends, and holidays

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Consistently communicates and models WFM vision and goals.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Customer service

High energy

Product knowledge

Leadership

Communication

Team building

Sales and merchandising

Email & Office tools

Tools

Microsoft Office

Email

Job description

Whole Foods Market in Berkeley is seeking a Team Member to assist the Team Leader with daily operations, delivering outstanding customer service and maintaining high standards of retail execution. You will help manage costs, mentor Team Members, and ensure food safety and regulatory compliance while supporting store programs.

The role requires 18+ months of retail experience and at least 6 months of supervisory experience, with the ability to lift 50 pounds and work flexible hours, including