Retail Team Lead: Customer Service & Operations

Whole Foods Market; Berkeley (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market in Berkeley, CA seeks an experienced Team Member to assist the Team Leader in daily operations, including cash management, merchandising, and regulatory duties. The role emphasizes customer service, cost control, and staff development within store SOPs.

You will mentor Team Members, evaluate performance, and maintain safety and health standards while supporting store initiatives and a positive workplace culture.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Consistently communicates and models WFM vision and goals.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Customer service

Team leadership

Retail operations

Merchandising

Regulatory compliance

Communication

Microsoft Office

Inventory management

Tools

Email

POS systems

Job description

Whole Foods Market in Berkeley, CA seeks an experienced Team Member to assist the Team Leader in daily operations, including cash management, merchandising, and regulatory duties. The role emphasizes customer service, cost control, and staff development within store SOPs.

You will mentor Team Members, evaluate performance, and maintain safety and health standards while supporting store initiatives and a positive workplace culture.