Retail Leader: Drive Team Excellence & Customer Experience

Gap; Bluffton (SC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Merchandise discount 50% off at Gap/Os

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision insurance

Paid time off

Volunteer hours

Job summary

Gap is seeking team members to support store leadership and deliver a best-in-class customer experience. The role focuses on leading processes, executing tasks across areas of expertise, and maintaining productivity to meet goals.

You will role-model selling behaviors, educate customers about loyalty programs, and collaborate with colleagues to ensure tasks are completed efficiently while maintaining compliance and a positive store environment.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Gap is seeking team members to support store leadership and deliver a best-in-class customer experience. The role focuses on leading processes, executing tasks across areas of expertise, and maintaining productivity to meet goals.

You will role-model selling behaviors, educate customers about loyalty programs, and collaborate with colleagues to ensure tasks are completed efficiently while maintaining compliance and a positive store environment.