Retail Team Leader - Customer Experience & Growth

Meijer Great Lakes; Richmond Heights (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Great Lakes is seeking a store leadership professional to plan, direct and coach teams across departments. You will focus on staffing, scheduling, and development while driving sales and maintaining store standards.

The role emphasizes mentorship, customer service excellence, and adherence to safety. Previous retail management experience and strong communication are essential for success.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Plan, direct and supervise team members in day-to-day store operations.
• Mentor and coach team members to meet customer service and sales goals.
• Ensure staffing, selection and hiring to meet staffing needs.
• Promote career paths and development for team members; participate in promotions decisions.
• Document and apply disciplinary actions and make recommendations concerning discharge.
• Manage P&L, sales targets, and shrink to store standards.
• Model exceptional, fast and friendly customer service.
• Communicate the Meijer Friendly Initiative in team meetings and conversations.
• Ensure team is trained and performs duties per Meijer standards.
• Maintain a safe work environment and reliable attendance.

Skills

Leadership

Communication

Staffing & hiring

Conflict resolution

Multi-tasking

Customer service

Financial analysis

Education

High school diploma

Job description

Meijer Great Lakes is seeking a store leadership professional to plan, direct and coach teams across departments. You will focus on staffing, scheduling, and development while driving sales and maintaining store standards.

The role emphasizes mentorship, customer service excellence, and adherence to safety. Previous retail management experience and strong communication are essential for success.