Retail Team Leader: Customer Experience & Growth

Meijer; Brighton (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Michigan is seeking a store/department manager to lead daily operations, motivate the team, and ensure outstanding customer service. You will supervise staffing, scheduling, and training, while guiding performance and promotions in alignment with company standards.

The role emphasizes P&L ownership, shrink reduction, safety, and a strong focus on the Meijer Friendly Initiative. Candidates should have 2–3 years retail experience and at least one year in management.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Plan, direct and supervise team members in day-to-day store operations.
• Mentor and coach team members to meet customer service and sales goals.
• Staffing, selection and hiring to achieve staffing needs.
• Document and apply disciplinary actions and make recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Model exceptional, fast and friendly customer service.
• Communicate the Meijer Friendly Initiative in all team meetings and conversations.
• Promote a safe work environment and ensure standards are maintained.
• Ensure team is thoroughly trained and has completed all required training.
• Spends majority of time in-store communicating with customers and team members to ensure exceptional service.
• Performs other duties as assigned.

Skills

Communication

Conflict resolution

Staffing & hiring

Multitasking

Financial analysis

Suggestive selling

Safety leadership

Mentoring

Certifications

Education

High school diploma

Management experience

Certifications

Job description

Meijer in Michigan is seeking a store/department manager to lead daily operations, motivate the team, and ensure outstanding customer service. You will supervise staffing, scheduling, and training, while guiding performance and promotions in alignment with company standards.

The role emphasizes P&L ownership, shrink reduction, safety, and a strong focus on the Meijer Friendly Initiative. Candidates should have 2–3 years retail experience and at least one year in management.