Retail Team Lead – Customer Experience & Coaching

VF Corporation; Towson (MD); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

Incentive potential

VF benefits overview

Job summary

The North Face in Towson, MD is seeking a part-time Supervisor to lead and mentor store teams, drive customer engagement, and ensure daily operations run smoothly. You will coach staff, manage stock flow, and uphold brand standards while supporting sales goals.

Ideal candidates bring 1+ years of retail leadership, strong communication, and a passion for delivering exceptional service in a fast-paced setting. This role offers incentive potential and VF benefits details on hire.

Qualifications

• 1+ years of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Ability to coach and develop diverse teams.
• Strong verbal and written communication skills.
• Ability to stand for extended periods and perform light to moderate physical tasks.
• Proficiency with word processing, spreadsheets, and retail software tools.
• Commitment to delivering excellent customer service.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to deliver high levels of engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Customer engagement

Coaching

Leadership

Communication

Time management

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face in Towson, MD is seeking a part-time Supervisor to lead and mentor store teams, drive customer engagement, and ensure daily operations run smoothly. You will coach staff, manage stock flow, and uphold brand standards while supporting sales goals.

Ideal candidates bring 1+ years of retail leadership, strong communication, and a passion for delivering exceptional service in a fast-paced setting. This role offers incentive potential and VF benefits details on hire.