Retail Team Leader & Customer Experience Champion

Lex; Lexington (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Apple Store in the United States seeks an experienced Manager to lead a team, delivering exceptional customer experiences and driving performance across the store. You will coach, mentor, and develop staff while collaborating with leadership to execute store strategies.

You will recruit, train, and retain a diverse, high-performing team, actively participate in Floor Leadership, and address customer and team concerns to uphold Apple's priorities and service standards.

Qualifications

• Availability to work a schedule based on store needs, including nights, weekends, and holidays.
• Proficient in written and spoken English.

Responsibilities

• Lead a team in the Apple Store to deliver exceptional customer experiences and meet performance goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by engaging with team members and customers to meet business priorities.
• Address customer and team member concerns and escalate when appropriate, partnering with leadership and People partners.

Skills

English proficiency

Job description

Apple Store in the United States seeks an experienced Manager to lead a team, delivering exceptional customer experiences and driving performance across the store. You will coach, mentor, and develop staff while collaborating with leadership to execute store strategies.

You will recruit, train, and retain a diverse, high-performing team, actively participate in Floor Leadership, and address customer and team concerns to uphold Apple's priorities and service standards.