Retail Team Lead — Customer Experience & Sales

boottbarnext; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate with salesinț

Job summary

Boot Barn is seeking a Key Holder to lead a team in delivering exceptional in-store experiences and sales performance. You will partner with leadership to drive activity, maintain merchandising standards and support daily store operations.

The ideal candidate has 1–2 years in retail, strong communication and teamwork skills, and flexibility to work nights, weekends and holidays. Competitive pay and growth opportunities accompany this role.

Qualifications

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management and organization skills.
• Availability to work nights, weekends and holidays.
• Flexible scheduling and extended hours when necessary.
• Up to 10% travel to support local stores.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in product categories; communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT and ADT.
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves and displays.
• Assist with processing merchandise and monitoring floor stock.
• Complete all sales transactions accurately at POS registers.
• Develop skills and improve metrics by partnering with store leadership.
• Complete opening and closing procedures and adhere to attendance policy.
• Adhere to laws and company policies; perform additional duties as assigned.
• Demonstrate high quality work, attendance, and appearance.

Skills

Leadership

Communication

Time management

Organization

Shift flexibility

Travel readiness

POS proficiency

Tools

POS proficiency

Job description

Boot Barn is seeking a Key Holder to lead a team in delivering exceptional in-store experiences and sales performance. You will partner with leadership to drive activity, maintain merchandising standards and support daily store operations.

The ideal candidate has 1–2 years in retail, strong communication and teamwork skills, and flexibility to work nights, weekends and holidays. Competitive pay and growth opportunities accompany this role.