Retail Team Leader & Customer Experience Champion

boottbarnext; North Dakota; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Sales incentives

Store discount

Paid time off

Medical Insurance

401(k) match

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Key Holder to lead in-store service, logistics, and customer engagement. You will partner with leadership to drive sales, develop teammates, and uphold merchandising standards while ensuring accurate POS transactions and daily store operations.

The role requires 1–2 years retail experience, flexible hours including nights and weekends, and up to 10% local travel. Join a team focused on community, growth, and serving customers across our brand.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Scheduling flexibility

Travel up to 10%

Tools

POS proficiency

Job description

Boot Barn is seeking a Key Holder to lead in-store service, logistics, and customer engagement. You will partner with leadership to drive sales, develop teammates, and uphold merchandising standards while ensuring accurate POS transactions and daily store operations.

The role requires 1–2 years retail experience, flexible hours including nights and weekends, and up to 10% local travel. Join a team focused on community, growth, and serving customers across our brand.