Retail Team Lead - Wireless & Customer Experience

Victra - Verizon Authorized Retailer; Houston (TX); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Verizon Service Discount

Disaster Relief

Referral Bonus

Contests

Career Advancement Opportunities

Job summary

Victra is the largest Verizon authorized retailer in the United States. We seek an Assistant General Manager to lead a store team, coach sales specialists, and create outstanding customer experiences that reinforce our brand.

You will manage daily operations, set goals, analyze data, and ensure merchandising and store uptime while developing talent and delivering results in a competitive retail environment.

Qualifications

• Experience leading a sales team in a retail environment.
• Proven track record of achieving sales targets and coaching staff.
• Strong customer service mindset with ability to resolve issues effectively.

Responsibilities

• Lead store team by example and drive sales performance.
• Set daily/weekly/monthly goals and monitor progress.
• Provide training and mentoring to deliver outstanding customer experience.
• Manage store operations, inventory, and merchandising compliance.
• Ensure store uptime and collaborate with facilities/IT as needed.

Skills

Leadership

Sales

Customer service

Mentoring

Training

Staffing

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. We seek an Assistant General Manager to lead a store team, coach sales specialists, and create outstanding customer experiences that reinforce our brand.

You will manage daily operations, set goals, analyze data, and ensure merchandising and store uptime while developing talent and delivering results in a competitive retail environment.