Retail Sales Leader & Coach — Wireless Solutions

Victra - Verizon Authorized Retailer; Charlotte (NC); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Job summary

Victra - Verizon Authorized Retailer is seeking an Assistant General Manager to lead a sales team and create outstanding customer experiences in our retail stores. You will coach associates, drive sales targets, and manage daily store operations, ensuring excellent customer service and performance.

You will foster a high-energy, competitive environment, develop team capabilities, and align merchandising with company standards.

Qualifications

• Background in customer service within the retail or wireless industry preferred.
• 1–2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Willingness to work evenings, weekends, holidays, and peak vacation periods.
• Legally authorized to work in the United States.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Analyzing staffing needs, reporting financial and sales data, and ensuring store up-time and functionality.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities and achieving targets daily/weekly/monthly.

Skills

Customer service leadership

Sales leadership

Team coaching

Goal setting

Store operations

Education

High school diploma or GED

Job description

Victra - Verizon Authorized Retailer is seeking an Assistant General Manager to lead a sales team and create outstanding customer experiences in our retail stores. You will coach associates, drive sales targets, and manage daily store operations, ensuring excellent customer service and performance.

You will foster a high-energy, competitive environment, develop team capabilities, and align merchandising with company standards.