Retail Team Lead: Uncapped Commission & Growth

United Wireless Communications, Inc.; Suffolk (VA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. is seeking a store leader in Suffolk, VA to drive customer-first service and sales performance. You will coach Sales Representatives, manage wait times, and ensure a smooth, solutions-oriented in-store experience.

You will stay updated on products and leadership best practices, guiding the team on sales strategies while maintaining a clean, organized retail environment. This role emphasizes KPI monitoring and adherence to company policies.

Qualifications

• Minimum 18 years old.
• Authorized to work in the United States.
• 1-2 Years of customer service and/or sales experience, preferably in a retail environment.
• Reliable transportation.
• Flexible schedule required for Full-Time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales coaching

Team leadership

Communication

Problem solving

Education

High school diploma or GED

Tools

POS systems

Job description

United Wireless Communications, Inc. is seeking a store leader in Suffolk, VA to drive customer-first service and sales performance. You will coach Sales Representatives, manage wait times, and ensure a smooth, solutions-oriented in-store experience.

You will stay updated on products and leadership best practices, guiding the team on sales strategies while maintaining a clean, organized retail environment. This role emphasizes KPI monitoring and adherence to company policies.