Retail Team Lead: Uncapped Commission & Growth

United Wireless; Hagerstown (MD); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision

Paid time off

Job summary

United Wireless in Maryland is seeking an energetic Store Lead to coach and develop the store team, promote customer-first service, and help Sales Representatives achieve performance goals. You will lead by example in a fast-paced retail environment.

You will ensure a seamless shopping experience, maintain merchandising standards, monitor KPIs, and support operating policies while fostering an inclusive team culture and strong customer loyalty.

Qualifications

• 18+ years old and authorized to work in the United States.
• 1–2 years in customer service or retail sales.
• Reliable transportation and flexible full-time schedule.
• Ability to stand for long periods and lift light loads.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions.
• Manage customer wait times for a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Guide team on sales and customer service strategies.
• Support store maintenance and a clean retail environment.
• Oversee visual merchandising to meet standards.
• Ensure compliance with retail procedures.
• Help team use store systems and communications.
• Drive KPI-based financial performance.
• Assist in controlling store expenses and discounts.
• Uphold United Wireless policies and procedures.
• Contribute to achieving sales, operations, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales

Leadership

Coaching

Store ops

Education

High school diploma

Tools

POS system

Store software

Job description

United Wireless in Maryland is seeking an energetic Store Lead to coach and develop the store team, promote customer-first service, and help Sales Representatives achieve performance goals. You will lead by example in a fast-paced retail environment.

You will ensure a seamless shopping experience, maintain merchandising standards, monitor KPIs, and support operating policies while fostering an inclusive team culture and strong customer loyalty.