Retail Team Lead — Uncapped Commission & Growth

United Wireless; Oakland (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision

STD, LTD & Life Insurance

PTO

Employee Phone Discount

Additional T-Mobile Perks

Job summary

United Wireless is seeking a capable leader to work closely with the Store Manager in an in-store role in Oakland, FL. You will help develop the store team, ensure a customer-first experience, and support sales representatives to hit performance goals.

The role emphasizes coaching, process improvement, and maintaining a clean, organized retail environment while delivering exceptional customer service. Full-time schedule with competitive hourly pay and uncapped commissions is offered.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• 1-2 years of customer service and/or sales experience, preferably in retail.
• Reliable transportation required.
• Flexible schedule for full-time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Leadership

Customer service

Team development

Sales support

Communication

Education

High school diploma or GED

Tools

POS systems

Job description

United Wireless is seeking a capable leader to work closely with the Store Manager in an in-store role in Oakland, FL. You will help develop the store team, ensure a customer-first experience, and support sales representatives to hit performance goals.

The role emphasizes coaching, process improvement, and maintaining a clean, organized retail environment while delivering exceptional customer service. Full-time schedule with competitive hourly pay and uncapped commissions is offered.