Growth-Oriented Retail Team Lead (Uncapped Commission)

United Wireless; Lake Hallie (WI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

PTO

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless in Wisconsin is seeking a Store Leader to work closely with the Store Manager to develop the store team and drive customer loyalty. You will coach Sales Representatives, manage customer wait times, stay updated on products, and ensure a clean, organized retail environment.

This hourly role offers uncapped commission, competitive pay based on experience, and a collaborative culture focused on delivering exceptional service.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• 1-2 years of customer service and/or sales experience, preferably in a retail environment.
• Reliable transportation required.
• Flexible schedule required for Full-Time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales experience

Leadership

Coaching

Communication

Teamwork

Problem solving

Education

High school diploma / GED

Tools

POS systems

Store software

Job description

United Wireless in Wisconsin is seeking a Store Leader to work closely with the Store Manager to develop the store team and drive customer loyalty. You will coach Sales Representatives, manage customer wait times, stay updated on products, and ensure a clean, organized retail environment.

This hourly role offers uncapped commission, competitive pay based on experience, and a collaborative culture focused on delivering exceptional service.