Retail Team Lead - Commission & Customer Experience

United Wireless; Frederick (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless is seeking a Store Leader in Frederick, MD to work closely with the Store Manager in developing the store team and delivering exceptional customer experiences. You will coach Sales Representatives, drive KPIs, and ensure merchandising and store standards align with company policy.

The role emphasizes customer-first service, performance-driven teamwork, and flexible full-time scheduling within a dynamic retail environment.

Qualifications

• 18+ years old with legal authorization to work in the United States.
• High school diploma, GED, or equivalent.
• 1–2 years of customer service or sales experience, retail preferred.
• Reliable transportation and flexible full-time schedule.
• Passion for helping customers and delivering excellent service.

Responsibilities

• Lead and develop the store team alongside the Store Manager.
• Provide guidance to Sales Representatives to hit goals.
• Foster a customer-first culture and seamless service.
• Manage wait times and ensure an efficient in-store experience.
• Oversee store maintenance, merchandising, and visual standards.
• Support operations, budgets, and KPI monitoring.
• Uphold company policies and procedures.

Skills

Customer service

Sales experience

Leadership

Coaching

Communication

Education

High school diploma or GED

Tools

POS systems

Job description

United Wireless is seeking a Store Leader in Frederick, MD to work closely with the Store Manager in developing the store team and delivering exceptional customer experiences. You will coach Sales Representatives, drive KPIs, and ensure merchandising and store standards align with company policy.

The role emphasizes customer-first service, performance-driven teamwork, and flexible full-time scheduling within a dynamic retail environment.