Retail Team Lead: Tools & Customer Service Leader

Northern Tool + Equipment; Melbourne (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Health benefits

401(k) plan with match

Employee discount

Daily pay

Paid holidays

Incentives

Job summary

Northern Tool + Equipment is seeking a Retail Sales Team Lead in Melbourne, FL, to greet customers, assist with solutions, and promote store programs. You’ll help maintain in-stock merchandise, manage floor operations, and support management with daily tasks in a fast-paced hardware environment.

The role emphasizes leadership on the sales floor, open availability, and a customer-focused approach to deliver a hassle-free shopping experience.

Qualifications

• At least 1 year of retail experience.
• Ability to lead, guide and mentor store employees.
• Flexible availability and willingness to work some weekends and holidays as needed.
• Love of tools & equipment.
• Excellent communication skills.
• Ability to lift 70 lbs.
• Service focused mindset.

Responsibilities

• Provide courteous, professional service to best serve the needs of our customers.
• Lead customer engagement and sales efforts while actively performing the role of a sales representative.
• Maintain a neat and orderly store environment including merchandising, planograms, product displays and stocking shelves.
• Lead by example, taking on additional responsibilities as needed.
• Support store leadership by serving as Floor Leader (about 25% of time) and opening and closing the store.

Job description

Northern Tool + Equipment is seeking a Retail Sales Team Lead in Melbourne, FL, to greet customers, assist with solutions, and promote store programs. You’ll help maintain in-stock merchandise, manage floor operations, and support management with daily tasks in a fast-paced hardware environment.

The role emphasizes leadership on the sales floor, open availability, and a customer-focused approach to deliver a hassle-free shopping experience.