Retail Team Lead, Store Ops & Guest Experience

J.Crew Factory; North Charleston (SC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Up to 60% employee discount on branded

401(k) plan with company matching

Medical and Prescription coverage

Paid time off

Job summary

J.Crew Factory in North Charleston, SC is seeking an Assistant Manager to help drive profitability through strong customer connections and brand loyalty. You will coach the sales team and support store operations, ensuring smooth daily activities and exceptional service.

You will lead by example, manage a designated area, participate in recruiting and training when needed, and collaborate with the leadership team to exceed goals while maintaining a welcoming environment for both customers and

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Job description

J.Crew Factory in North Charleston, SC is seeking an Assistant Manager to help drive profitability through strong customer connections and brand loyalty. You will coach the sales team and support store operations, ensuring smooth daily activities and exceptional service.

You will lead by example, manage a designated area, participate in recruiting and training when needed, and collaborate with the leadership team to exceed goals while maintaining a welcoming environment for both customers and