Retail Team Lead - Store Operations & Customer Experience

Crocs, Inc.; Sevierville (TN); On-site; USD 23,000 - 29,000; Full time

Job summary

Crocs, Inc. is seeking a Team Lead, Operations for a full-time role in Sevierville, TN. You will deliver outstanding customer experiences, lead a team on the sales floor, and support all store operations including POS, merchandising, and inventory.

The role requires 2-3 years of retail experience, a flexible schedule, and a drive to succeed in a fast-growing retail environment. Join Crocs to help create a seamless shopping experience, mentor teammates, and uphold company policies while engaging

Qualifications

• Must be 18 years or older.
• 2-3 years of retail experience, with preference for candidates with prior store leadership roles.
• Flexibility in work schedule, including nights, weekends, holidays and extended hours, with regular attendance required.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while demonstrating Crocs' core values.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
• Lead by example on the sales floor, working with Store Management to achieve and exceed sales goals through effective selling strategies.
• Manage day-to-day team activities, delegating tasks, monitoring progress, and ensuring timely follow-up while maintaining high service standards.
• Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives, and sharing knowledge with customers.
• Adhere to Crocs policies, including Asset Protection, shortage prevention, inventory control, and compliance initiatives.

Skills

Retail experience

Store leadership

Flexible schedule

Customer service

Job description

Crocs, Inc. is seeking a Team Lead, Operations for a full-time role in Sevierville, TN. You will deliver outstanding customer experiences, lead a team on the sales floor, and support all store operations including POS, merchandising, and inventory.

The role requires 2-3 years of retail experience, a flexible schedule, and a drive to succeed in a fast-growing retail environment. Join Crocs to help create a seamless shopping experience, mentor teammates, and uphold company policies while engaging