Retail Team Lead - Sales & Service Excellence

Crocs; Sevierville (TN); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and AD&D

Short & long-term disability

Paid time off

401k with company match

E-Verify

Job summary

Crocs, Inc. is seeking a Team Lead, Sales Full Time to deliver exceptional customer experiences and lead a high-performing retail team. You will partner with store management to drive sales, manage daily operations, and ensure a seamless shopping experience.

Ideal candidates have 2–3 years of retail experience with leadership, are flexible with nights/weekends/holidays, and are motivated to succeed in a fast-growing retail environment at our Sevierville location.

Qualifications

• 18 years or older
• 2–3 years of retail experience with a preference for candidates with prior store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours
• Desire to succeed in a high growth, fast-paced retail environment

Responsibilities

• Deliver outstanding consumer experiences by applying our V.I.B.E.S service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc
• Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with HEYDUDE
• Adhere to all HEYDUDE policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Skills

Retail experience

Store leadership

Customer service

Job description

Crocs, Inc. is seeking a Team Lead, Sales Full Time to deliver exceptional customer experiences and lead a high-performing retail team. You will partner with store management to drive sales, manage daily operations, and ensure a seamless shopping experience.

Ideal candidates have 2–3 years of retail experience with leadership, are flexible with nights/weekends/holidays, and are motivated to succeed in a fast-growing retail environment at our Sevierville location.