Sales Team Lead: Elevate Customer Experience

Crocs, Inc.; Orlando (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and AD&D

Short and long-term disability

Paid time off

401(k) with company match

E-Verify

Job summary

Crocs, Inc. in Orlando, FL is seeking a Team Lead, Sales Full Time to deliver outstanding consumer experiences and coach a store team.

You will work with store management to meet sales goals, manage daily activities, and stay informed on product launches and brand initiatives. The role requires 2–3 years of retail experience, willingness to work nights/weekends/holidays, and a strong customer-service mindset.

Qualifications

• 18 years or older.
• 2–3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Skills

Retail experience

Store leadership

Flexible schedule

Attendance and punctuality

Job description

Crocs, Inc. in Orlando, FL is seeking a Team Lead, Sales Full Time to deliver outstanding consumer experiences and coach a store team.

You will work with store management to meet sales goals, manage daily activities, and stay informed on product launches and brand initiatives. The role requires 2–3 years of retail experience, willingness to work nights/weekends/holidays, and a strong customer-service mindset.