Retail Team Lead: Service & Sales Champion

Total Wine & More; Shreveport (LA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Job summary

Total Wine & More in Shreveport, Louisiana seeks a Supervisory professional to support store operations, lead service teams, and drive sales while maintaining a safe, compliant, and welcoming environment for customers. You will role-model exceptional customer service and coach staff to improve product knowledge and sales skills.

The role requires 21+ years old, flexibility to work evenings and weekends, and experience with POS and inventory systems.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.
• Physical requirements: Must be 21 years of age or older; walk, stand for long periods; lift up to 50 lbs.; climb ladders.

Responsibilities

• Support the management team in growing the company brand and store operations.
• Lead by example to deliver best-in-class service and foster a welcoming store atmosphere.
• Supervise team members and support training and ongoing development.
• Ensure adherence to laws and regulations related to the sale of alcohol and maintain safety and cleanliness.
• Resolve customer issues and drive sales while achieving KPIs.

Skills

Interpersonal skills

Team player

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More in Shreveport, Louisiana seeks a Supervisory professional to support store operations, lead service teams, and drive sales while maintaining a safe, compliant, and welcoming environment for customers. You will role-model exceptional customer service and coach staff to improve product knowledge and sales skills.

The role requires 21+ years old, flexibility to work evenings and weekends, and experience with POS and inventory systems.