Retail Team Lead – Sales & Service

Total Wine & More; Wichita (KS); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans (medical, dental, &/

Job summary

Total Wine & More, a premier retailer of wine, beer, and spirits, seeks a Supervisor to support store operations and sales culture. You will lead service teams, ensure compliance with alcohol regulations, and mentor staff to enhance product knowledge and sales skills.

The role emphasizes excellent customer experiences, teamwork, and adaptability to a fast-paced retail environment, with evenings and weekends required. Total Rewards and benefits accompany this role.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of supervisory experience in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver KPIs.
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Interpersonal skills

Coaching peers

Flexibility

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

Total Wine & More, a premier retailer of wine, beer, and spirits, seeks a Supervisor to support store operations and sales culture. You will lead service teams, ensure compliance with alcohol regulations, and mentor staff to enhance product knowledge and sales skills.

The role emphasizes excellent customer experiences, teamwork, and adaptability to a fast-paced retail environment, with evenings and weekends required. Total Rewards and benefits accompany this role.