Retail Team Lead: Sales & Customer Experience (Full-Time)

Crocs, Inc.; Jackson (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Crocs, Inc. in New Jersey is seeking a Team Leader to drive exceptional guest experiences and lead daily store operations.

You will open/close, handle cash, and ensure readiness while mentoring teammates and maintaining high standards. You’ll partner with store leadership to hit sales goals, assist across departments (POS, merchandising, stockroom), and promote Crocs products with knowledge of launches and collaborations.

Qualifications

• Must be 18 years or older.
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Skills

Retail experience

Store leadership

Flexibility

Customer service

Tools

POS system

Cash handling

Job description

Crocs, Inc. in New Jersey is seeking a Team Leader to drive exceptional guest experiences and lead daily store operations.

You will open/close, handle cash, and ensure readiness while mentoring teammates and maintaining high standards. You’ll partner with store leadership to hit sales goals, assist across departments (POS, merchandising, stockroom), and promote Crocs products with knowledge of launches and collaborations.