Store Team Lead - Elevate Customer Experience & Sales

Crocs; Cerritos (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Life and AD&D

Short and long-term disability

Paid time off

Employee assistance

401k with company match

Many other additional voluntary benef

Many other additional voluntary benef

Job summary

Crocs, Inc. is hiring a Store Team Lead in the United States. You will deliver outstanding consumer experiences and assist in all store operations to keep the store running smoothly.

You will lead by example on the sales floor, work with Store Management to achieve sales goals, and ensure high service standards. This role requires flexibility in scheduling and a strong customer-service mindset to represent Crocs, Inc. values daily.

Qualifications

• 2-3 years of retail experience with a preference for candidates with prior store leadership roles.
• Able to work nights, weekends, holidays, and extended hours with regular attendance.
• Desire to succeed in a high growth, fast-paced retail environment.
• Must be 18 years or older.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Skills

Retail experience

Store leadership

Customer service

Flexibility in schedule

Tools

POS system

Job description

Crocs, Inc. is hiring a Store Team Lead in the United States. You will deliver outstanding consumer experiences and assist in all store operations to keep the store running smoothly.

You will lead by example on the sales floor, work with Store Management to achieve sales goals, and ensure high service standards. This role requires flexibility in scheduling and a strong customer-service mindset to represent Crocs, Inc. values daily.