Retail Team Lead & Sales Coach

T-MOBILE USA, Inc.; DeKalb (IL); Presencial; USD 43.000 - 101.000; Jornada completa

Descripción de la vacante

At T-Mobile USA, Inc., a leadership role in retail store operations focuses on guiding the team to deliver exceptional customer service and hit sales targets. This position emphasizes coaching, product knowledge, and adherence to procedures to drive performance and customer satisfaction.

The role requires a High School Diploma or GED with 1 year of customer service or sales experience in retail, and involves managing visual merchandising, staff training, and daily store management to ensure a

Formación

• Coaching, leadership, and customer service skills required.
• Retail experience preferred to support sales targets and customer satisfaction.

Responsabilidades

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Coaching

Leadership

Customer Service

Sales

Communication

Product Knowledge

Team Coaching

Educación

High School Diploma/GED

Descripción del empleo

At T-Mobile USA, Inc., a leadership role in retail store operations focuses on guiding the team to deliver exceptional customer service and hit sales targets. This position emphasizes coaching, product knowledge, and adherence to procedures to drive performance and customer satisfaction.

The role requires a High School Diploma or GED with 1 year of customer service or sales experience in retail, and involves managing visual merchandising, staff training, and daily store management to ensure a