Retail Team Lead & Performance Coach

T-MOBILE USA, Inc.

Union (SC)

On-site

USD 43,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Employee Discounts

Job summary

T-Mobile USA, Inc. is seeking a Store Leader to guide the retail team in delivering customer-focused service and achieving sales outcomes. You will coach staff, drive product knowledge, and ensure operational standards to support the store's financial and customer-service goals.

The role emphasizes leadership, training, and alignment with retail procedures to optimize performance and customer satisfaction across the location.

Qualifications

High School Diploma or GED is required.
1 year of customer service and/or sales experience in retail is preferred.

Responsibilities

Lead and develop retail team to achieve sales targets and deliver customer service excellence.
Coach and train staff on product knowledge, customer interaction, and store procedures to improve team performance.
Manage store operations including visual merchandising, plan-o-gram compliance, and environment standards.
Monitor and control store expenses, discounts, and credits to support financial objectives.
Oversee customer wait times and coordinate team efforts to meet customer needs.
Stay current on products, services and leadership practices to act as an expert resource for the team.
Participate in other duties/projects as assigned by management.