Retail Team Lead - People, Service & Store Growth

Goodwill Industries Southern Rivers; Albany (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Health benefits

Paid time off

401(k) with company match

Job summary

Goodwill Industries of the Southern Rivers, Inc. in Albany, GA is seeking a dedicated Retail Team Lead to support store managers with daily operations, supervise staff, and uphold safety and loss-prevention standards.

The role requires a High School Diploma or GED, two years of supervisory experience, basic math and computer skills, and prior retail or customer-service experience. Hours are full-time, with 32–40 hours weekly and shifts Mon–Sun.

Qualifications

• Two years of supervisory experience leading a team.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service-related environment.
• Warehouse experience preferred.

Responsibilities

• Manages store assets including cash tills, deposits, and change fund.
• Supervises and motivates team members to deliver excellent service.
• Delegates tasks and duties for all store staff.
• Creates an environment that helps the team meet expectations, goals, and performance measures.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists customers with purchases and pricing.
• Ensures the sales floor layout is customer-friendly and pricing policies are followed.
• Understands pricing and color-of-the-week.
• Assists with hiring and onboarding of new team members.
• Follows all safety requirements and practices.
• Performs other duties as assigned by the Store Manager.

Skills

Supervisory experience

Team leadership

Customer service

Basic math

Basic computer skills

Hiring and onboarding

Education

High School Diploma or GED

Job description

Goodwill Industries of the Southern Rivers, Inc. in Albany, GA is seeking a dedicated Retail Team Lead to support store managers with daily operations, supervise staff, and uphold safety and loss-prevention standards.

The role requires a High School Diploma or GED, two years of supervisory experience, basic math and computer skills, and prior retail or customer-service experience. Hours are full-time, with 32–40 hours weekly and shifts Mon–Sun.