Retail Team Lead

Goodwill Industries of the Southern Rivers; Tifton (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Insurance benefits

PTO

401k with company match

Job summary

Goodwill Industries of the Southern Rivers, Inc. is seeking a Retail Team Lead at the Tifton store. You will assist store managers with oversight of daily operations, support staff development, and ensure exceptional customer service across all areas.

You will be cross-trained to learn all facets of retail operations, supervise team members, manage pricing and shelves, and uphold safety and loss-prevention standards in a dynamic, community-focused environment.

Qualifications

• High School Diploma or GED required.
• Two years of supervisory experience.
• Basic math skills required.
• Basic computer skills required.
• Prior experience in retail or customer service preferred.
• Warehouse experience preferred.

Responsibilities

• Oversee store operations and workflows; support team development; provide training for staff.
• Manage loss prevention program and uphold safety standards.
• Lead pricing checks and ensure correct shelf displays and color of the week.
• Assist with hiring and onboarding of new team members and ensure customer service excellence.
• Maintain customer-friendly sales floor layout and meet daily store goals.
• Develop relationships with donors and customers and support pricing and checkout processes.

Skills

Supervisory experience

Basic math

Basic computer skills

Customer service experience

Retail environment experience

Education

High School Diploma or GED

Job description

Our retail store provides the fuel, the face, and the gateway to all the awesome services we provide for individuals, families, and organizations in the communities we serve. But what does that mean for you as a team member? It means that you are connected to something bigger than yourself, something that helps shape the community you live with the most basic need of life...the ability to have a productive livelihood... The Retail Team Lead assists store managers with general oversight of store operations and workflows; supports team development efforts; provides tactical training for all associate-level staff; manages the loss prevention program; upholds all safety standards; and maintains GoodwillSR values.

Goodwill Industries of the Southern Rivers – Tifton, GA

The Tifton retail store, located on Larkin RD , is seeking a hardworking, dedicated Retail Team Lead.

Goodwill Industries of the Southern Rivers, Inc.’s Retail Team Lead responsibilities:

• Ensures proper maintenance, reporting, and management of the store’s financial assets, including cash register tills, cash deposits, and the change fund.
• Supervises team members to ensure customers receive the best service experience.
• Delegates tasks and duties for all store team members.
• Creates an environment that enables team members to meet their expectations, goals, and performance targets.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists customers with purchases and pricing
• Ensures the sales floor layout is customer-friendly.
• Checks pricing to ensure policies and proper formats are utilized.
• Understands item pricing and “color of the week”.
• Assists with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by the Store Manager.

You will be hired as a Retail Team Lead and will be cross-trained to learn and work across all areas of the retail operation.

A full-time position averages 32-40 hours per week. Hours will fluctuate based on business needs (i.e., seasonal changes, donation volumes, etc). Operating days may vary by store location. The Retail Team Lead must be available to work any shifts Monday through Sunday. Requirements:

• High School Diploma or General Education Degree (GED).
• Two years of supervisory experience leading a team.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service-related environment.
• Warehouse experience preferred.

Goodwill Industries of the Southern Rivers, Inc. is committed to our mission of Developing People, Changing Lives, and Building Communities. We seek to empower people with skills and opportunities to live fulfilled lives. We achieve our mission and vision through our values of Honesty, Integrity, Respect, Excellence, and Service. At Goodwill Industries of the Southern Rivers, Inc., we strive to hire individuals who live by our values and believe in our mission.

We offer a competitive benefits package including:

• Paid at an hourly rate
• Medical, Dental, Vision, and Life insurance
• A generous paid time off (PTO) plan
• 401k with a company match

Education

Required

High School/GED or better.

Experience

Required

2 years:

Supervisory experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.