Retail Team Lead - Customer Experience & Operations

Goodwill Industries Southern Rivers; Douglas (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid PTO

401k

Job summary

Goodwill Industries of the Southern Rivers in Douglas, GA is seeking a Retail Team Lead to support store operations and supervise staff. You will work with the store manager to ensure excellent customer service, efficient workflows, and effective use of assets on the sales floor.

The role includes training and developing team members, assisting with hiring, maintaining pricing accuracy, and upholding safety standards.

Qualifications

• High School Diploma or GED required.
• Two years of supervisory experience leading a team or on the job training.
• Basic math skills required.
• Basic computer skills required.
• Prior experience working in a retail or customer service-related environment.
• Warehouse experience preferred.

Responsibilities

• Maintains store financial assets including tills, cash deposits and the change fund.
• Supervises team members to ensure customers receive the best service experience.
• Delegates tasks and duties for all store team members.
• Creates an environment that helps team members meet expectations, goals and performance measures.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists customers with purchases and pricing.
• Ensures the sales floor layout is customer friendly.
• Checks pricing to ensure policies and formats are used.
• Understands item pricing and “color of the week.”
• Assists with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by Store Manager.

Skills

Team Leadership

Customer Service

Supervisory Experience

Basic Math

Basic Computer Skills

Retail Experience

Education

High School Diploma or GED

Job description

Goodwill Industries of the Southern Rivers in Douglas, GA is seeking a Retail Team Lead to support store operations and supervise staff. You will work with the store manager to ensure excellent customer service, efficient workflows, and effective use of assets on the sales floor.

The role includes training and developing team members, assisting with hiring, maintaining pricing accuracy, and upholding safety standards.