Retail Team Lead

Goodwill Industries of the Southern Rivers; Albany (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid hourly rate

Medical, Dental, Vision, and Life

Paid Time Off (PTO)

401k with company match

Job summary

Goodwill Industries of the Southern Rivers is seeking a dedicated Retail Team Lead in Albany, GA. You will assist store managers, supervise staff, and ensure efficient operations at the North Slappey Blvd location.

The role requires a high school diploma or GED, supervisory experience, and strong customer service skills. Expect a full-time schedule with varying shifts, and benefits including health coverage and 401(k) matching.

Qualifications

• Two years of supervisory experience leading a team or on-the-job training.
• Basic math skills for daily store operations and cash handling.
• Basic computer skills for POS, inventory, and reporting.
• Prior experience working in retail or customer service environments.
• Warehouse experience preferred.

Responsibilities

• Ensures maintenance and management of the store’s cash assets, tills, deposits, and change fund.
• Supervises team members to ensure customers receive the best service experience.
• Delegates tasks and duties for all store team members.
• Creates an environment for teams to meet expectations, goals, and performance metrics.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists customers with purchases and pricing.
• Ensures the sales floor layout is customer-friendly.
• Checks pricing to ensure policies and formats are used correctly.
• Understands item pricing and color-of-the-week.
• Assists with hiring and onboarding of new team members.
• Understands and follows all safety requirements.
• Performs other duties as assigned by the Store Manager.

Skills

Supervisory experience

Basic math

Basic computer skills

Retail/customer service experience

Warehouse experience

Education

High School Diploma or GED

Job description

Our retail store provides the fuel, the face, and the gateway to all the awesome services we provide for individuals, families, and organizations in the communities we serve. But what does that mean for you as a team member? It means that you are connected to something bigger than yourself, something that helps shape the community you live in, with the most basic need of life...the ability to have a productive livelihood... The Retail Team Lead assists store managers with general oversight of store operations and workflows; supports team development efforts; assists with tactical training for all associate-level staff; manages the loss prevention program; upholds all safety standards; and maintains GoodwillSR values.

Goodwill Industries of the Southern Rivers - Albany, GA

The Albany retail store, located on North Slappey Blvd, is currently seeking a hard-working, dedicated Retail Team Lead.

Goodwill Industries of the Southern Rivers, Inc.’s Retail Team Lead responsibilities:

• Ensures proper maintenance, reporting, and management of the store’s financial assets, including cash register tills, cash deposits, and the change fund.
• Supervises team members to ensure they deliver the best service experience to customers.
• Delegates tasks and duties for all store team members.
• Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists the customer with purchases and pricing
• Ensures the sales floor layout is customer-friendly.
• Checks pricing to ensure policies and proper formats are utilized.
• Understands item pricing and “color of the week”.
• Assists with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by the Store Manager.

You will be hired as a Retail Team Lead; you will be cross-trained and expected to learn and work all areas of the retail operation.

A full-time position averages 32-40 hours per week. Hours will fluctuate based on business needs (e.g., seasonal changes, donation volumes). Operating days will vary by store location. The Retail Team Lead must be available to work any shifts Monday through Sunday.

Requirements:

• High School Diploma or General Education Degree (GED).
• Two years of supervisory experience leading a team or on-the-job training.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service-related environment.
• Warehouse experience preferred.

Goodwill Industries of the Southern Rivers, Inc. is committed to our mission of Developing People, Changing Lives, and Building Communities. We seek to empower people with skills and opportunities to live fulfilled lives. We achieve our mission and vision through our values of Honesty, Integrity, Respect, Excellence, and Service. At Goodwill Industries of the Southern Rivers, Inc., we strive to hire individuals who live by our values and believe in our mission.

We offer a competitive benefits package including:

• Paid at an hourly rate
• Medical, Dental, Vision, and Life insurance
• A generous paid time off (PTO) plan
• 401k with a company match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.