Retail Team Lead — Elevate Service & Lead a Team

Goodwill Industries of the Southern Rivers; Newnan (GA); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Paid hourly rate

Medical, Dental, Vision, Life

PTO plan

401k with company match

Job summary

Goodwill Industries of the Southern Rivers is seeking a Retail Team Lead at our Newnan, GA store. The role supports store managers, oversees operations, and leads staff to deliver excellent customer service. You’ll work across departments, assist with hiring, and uphold safety standards.

The position is full-time with 32–40 hours weekly, varying by season; shifts may include evenings and weekends. Competitive benefits, schedule flexibility, and opportunities for growth are provided.

Qualifications

• Two years of supervisory experience leading a team or on-the-job training.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service-related environment.
• Warehouse experience preferred.

Responsibilities

• Ensures proper maintenance, reporting, and management of the store’s financial assets, including cash register tills, cash deposits, and the change fund.
• Supervises team members to ensure they deliver the best service experience to customers.
• Delegates tasks and duties for all store team members.
• Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists the customer with purchases and pricing
• Ensures the sales floor layout is customer-friendly.
• Checks pricing to ensure policies and proper formats are utilized.
• Understands item pricing and “color of the week”.
• Assists with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by the Store Manager.
• You will be cross-trained and expected to learn and work all areas of the retail operation.

Education

High School Diploma or GED

Job description

Goodwill Industries of the Southern Rivers is seeking a Retail Team Lead at our Newnan, GA store. The role supports store managers, oversees operations, and leads staff to deliver excellent customer service. You’ll work across departments, assist with hiring, and uphold safety standards.

The position is full-time with 32–40 hours weekly, varying by season; shifts may include evenings and weekends. Competitive benefits, schedule flexibility, and opportunities for growth are provided.