Retail Team Lead & Keyholder — Growth & Service

Shoe Carnival, Inc.; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Station in Atlanta, GA is seeking an Assistant Store Manager to oversee daily store operations and support the team. This full-time role functions as a key holder and helps drive a customer-first environment.

You will open/close the store, help achieve sales goals, train associates, and ensure excellent service while maintaining store standards. Strong communication and leadership are essential for success.

Qualifications

• Two years of retail or customer service experience
• Previous supervisory experience is a plus
• Must complete Key Carrier Certification within 60 days
• Flexible availability including nights, weekends, and holidays
• Must be at least 18 years old due to keyholder responsibilities

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Skills

Leadership

Customer Service

Communication

Supervisory

Key Carrier Certification

Job description

Shoe Station in Atlanta, GA is seeking an Assistant Store Manager to oversee daily store operations and support the team. This full-time role functions as a key holder and helps drive a customer-first environment.

You will open/close the store, help achieve sales goals, train associates, and ensure excellent service while maintaining store standards. Strong communication and leadership are essential for success.