Key Holder & Store Ops Leader: Customer Experience

Shoe Carnival, Inc.; Jackson (MS); On-site; USD 40,000 - 52,000; Full time

Job summary

Shoe Station is seeking an Assistant Store Manager to lead daily store operations and support the team in a fast-paced retail environment. In this full-time role, you will serve as a key holder, model excellent service, and help drive a customer-first atmosphere.

What you do: oversee staffing, train associates, support sales goals, and ensure effective cash handling and loss prevention. This role builds hands-on leadership experience for future store managers.

Qualifications

• 2+ years in retail or customer service is required.
• Supervisory experience is a plus.
• Must complete Key Carrier Certification within 60 days.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Communication

Customer service

Flexibility

Key Carrier Certification

Store operations

Availability

Job description

Shoe Station is seeking an Assistant Store Manager to lead daily store operations and support the team in a fast-paced retail environment. In this full-time role, you will serve as a key holder, model excellent service, and help drive a customer-first atmosphere.

What you do: oversee staffing, train associates, support sales goals, and ensure effective cash handling and loss prevention. This role builds hands-on leadership experience for future store managers.