Store Team Lead: Customer Experience & Operations

Shoe Carnival, Inc.; Lafayette (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Shoe Station seeks an Assistant Store Manager to oversee daily operations and support the team. You will act as a key holder, lead by example, and help drive a fun, customer-first store environment.

In this role, you’ll open/close the store, coach associates, handle customer inquiries, and ensure loss prevention and accurate cash handling. Previous supervisory experience preferred; 18+ for keyholding; availability includes nights and weekends.

Qualifications

• Minimum 2 years in retail or customer service
• Supervisory experience is a plus
• Must complete Key Carrier Certification within 60 days
• Flexible availability including nights, weekends, and holidays
• Must be at least 18 years old for keyholder responsibilities

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, cash handling, and till reconciliation
• Follow and promote loss prevention procedures

Skills

Leadership

Communication

Customer service

Supervisory experience

Key Carrier Certification

Job description

Shoe Station seeks an Assistant Store Manager to oversee daily operations and support the team. You will act as a key holder, lead by example, and help drive a fun, customer-first store environment.

In this role, you’ll open/close the store, coach associates, handle customer inquiries, and ensure loss prevention and accurate cash handling. Previous supervisory experience preferred; 18+ for keyholding; availability includes nights and weekends.