Retail Team Lead: Store Ops, Customer Service & Training

Shoe Carnival, Inc.; Snellville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Station is seeking an Assistant Store Manager to oversee daily store operations and support the team. This full-time role acts as a key holder, leads by example, and helps create a customer-first, fun store environment.

The position requires strong communication and leadership, with at least 2 years in retail or customer service, plus supervisory experience a plus. Training for Key Carrier Certification within 60 days is provided, with flexible hours including nights and weekends.

Qualifications

• 2+ years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must complete Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.
• Must be at least 18 years old due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Communication

Leadership

Customer service

Retail experience

Supervisory experience

Key Carrier Certification

Job description

Shoe Station is seeking an Assistant Store Manager to oversee daily store operations and support the team. This full-time role acts as a key holder, leads by example, and helps create a customer-first, fun store environment.

The position requires strong communication and leadership, with at least 2 years in retail or customer service, plus supervisory experience a plus. Training for Key Carrier Certification within 60 days is provided, with flexible hours including nights and weekends.