Retail Team Lead: Store Ops & Customer Service

Pho Prime, LLC; Town of Florida (NY); On-site; USD 18,354 - 26,141; Full time

Benefits offered by this job

Friendly team environment

Hands-on leadership training

Opportunities for advancement

Store leadership exposure

Job summary

Shoe Station is seeking an Assistant Store Manager to help oversee daily store operations and support the team. This full-time, on-site role involves acting as a key holder, leading by example, and driving a customer-first environment.

You will open/close the store, train staff, support sales goals, oversee cash handling, and participate in merchandising while maintaining loss prevention practices.

Qualifications

• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Communication

Supervisory experience

Job description

Shoe Station is seeking an Assistant Store Manager to help oversee daily store operations and support the team. This full-time, on-site role involves acting as a key holder, leading by example, and driving a customer-first environment.

You will open/close the store, train staff, support sales goals, oversee cash handling, and participate in merchandising while maintaining loss prevention practices.